Qualsafe Academy

Qualsafe Academy - Privacy Notice


Data Controller

Qualsafe Academy (QAC) (a trading name of Qualsafe Limited)

Trading address: City View, 3 Wapping Road, Bradford, West Yorkshire, BD3 0ED.


Qualsafe Academy Data Protection Officer

Paul Griffiths, City View, 3 Wapping Road, Bradford, West Yorkshire, BD3 0ED.


Legal Basis

QAC offers a range of regulated qualifications to customers operating in various sectors throughout the UK. As such, QAC has a legitimate business interest in capturing, processing and retaining data from customers who have requested training services from the company for a mutually beneficial purpose.

QAC undertakes to capture, process and retain all data obtained from individuals and businesses in line with the requirements of all applicable Data Protection Laws, including the UK Data Protection Act (DPA), Privacy and Electronic Communications Regulation (PECR) and the EU General Data Protection Regulation (GDPR).


Data Transfers

QAC will carry out all necessary due diligence to ensure that all data transfers to third parties/partners are carried out securely and that all necessary safeguards are in place to ensure data security. QAC will also ensure that third parties/partners are fully aware of their responsibilities to ensure compliance with the DPA when processing customer data transferred to them.

QAC will not transfer personal data to any other company or organisation without your prior consent, with the exception of:


Data Subjects

QAC will capture, process and retain data from the following categories of Data Subjects:


Customers (based in the UK and EEA)

QAC will initially capture, process and retain customer (business and individual Learner) data obtained through telephone, e-mail or online communication when a customer requests course information, a quote for training services or wishes to make a course booking. This data will be used for the purposes of


Learners

QAC will capture Learner assessment data from assessments carried out during and after training courses have taken place. This assessment data will be transferred to the relevant Awarding Organisations (e.g. Qualsafe Awards) for the purposes of awarding qualifications and issuing certificates to Learners, carrying out quality assurance activity or investigation activity and responding to requests for information from the Qualification Regulators (Ofqual, Qualifications Wales, Council for the Curriculum, Examinations and Assessment). QAC will also receive data through Learner Feedback Forms submitted after course completion. The data on their perception of the standard of any course delivered will be used for internal review and quality assurance purposes. Learner feedback may also be used on an anonymous basis for marketing purposes. QAC will also receive appeals form Learners who want to challenge assessment decisions that have been made by the Trainers/Assessors who assessed their work during training. The data provided will be used for the purposes of


Complaints

QAC has a Customer Complaints Policy and customers have the right to make a complaint when they are unhappy with goods or services that have been provided by QAC. When receiving the details of any complaint, QAC will use the data provided for the purposes of


Data Retention

When a customer makes a purchase, QAC will retain the data captured on our in-house systems (on secure servers) indefinitely for the purposes of

QAC will retain all Learner assessment data for a period of at least three years from the point of registration in line with regulatory requirements.

Individuals have the right to withdraw consent to hold their data at any time. However, if a customer chooses to withdraw consent, then QAC will be unable to process any further requests/orders for training services and this may not be fully possible until all outstanding business transactions are completed.


Individual Rights

QAC will capture, process and retain personal data in line with the DPA requirements. Your individual rights in line with these requirements include the:


Subject Access Requests

In line with these individual rights, anyone who wishes to make a formal Subject Access Request to QAC for the purposes of requesting personal data or taking some action with respect to the personal data that is held about them should submit the request in writing to the Qualsafe Academy Data Protection Officer either in writing by post to Qualsafe Academy, City View, 3 Wapping Road, Bradford, BD3 0ED or by e-mailing thedpo@qualsafeacademy.org.


Cookies

Visitors to the QAC website should be aware that information and data may be automatically collected by our website through the use of "cookies." These are small text files that a website can use to recognise repeat visitors and facilitate the visitor's ongoing access to, and use of, the site. They allow us to monitor usage behaviour and compile aggregate data that will help us to make improvements to our website.

Cookies are not programs that will enter a visitor's computer system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. However, please note that you may lose some features and functionality if you choose to disable cookies.

Whenever you visit our website we automatically record the IP address that you are connecting to us from and we log the pages that are visited. We also record other details such as the operating system and web browser type being used. If a link was followed to this site, details of the search engine or website that was previously visited are recorded. This data is used only to compile general statistical information. We also use cookies to measure the effectiveness of our marketing campaigns on websites such as Google, Facebook, LinkedIn and Twitter.


Call Recording

Qualsafe Academy records customer calls and details on why we do this and how we use and store this data can be found in the Qualsafe Academy Telephone Call Recording Policy here.